Frequently Asked Questions

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What is a Move Manager?

A Move Manager is a professional who specializes in assisting with the logistical and physical aspects of a relocation or home transition. They have the experience and resources to help navigate basic and complex moves expertly. People often liken us to wedding planners – but for a move.

What does a Move Manager do?

Although specific services vary, most Move Managers will:

  • Develop, coordinate, and execute a move plan
  • Organize and sort for downsizing
  • Create custom floor plans
  • Interview, schedule, and supervise movers
  • Professionally pack and unpack items
  • Set-up and decorate the new home
  • Shop and purchase furniture and household items
  • Handle shipping and storage of items not being moved
  • Arrange for the disposal of unwanted items (donation, sale, trash)
  • Stage current home
  • Clear and clean current home
  • Miscellaneous move-related services

Who uses Move Managers?

  • Older adults
  • Busy families
  • Adults with disabilities
  • Realtors
  • Trust and bank officers
  • Geriatric care managers
  • Attorneys
  • Social service providers
  • Senior housing communities
  • Physicians
  • Allied health personnel

How long have you been providing these services?

The short answer? Since 2013. We began offering move management services as Chaos to Calm in 2013. In 2018 Chaos to Calm was sold to WayForth and Lori tried (unsuccessfully!) to slow down. In 2020 Room2Improve was founded as a new move management company. We rebranded to Chaos2Calm December 2023.

Will you provide a written estimate and contract?


Do you interview, schedule, and oversee movers?

Yes! We handle all of that for our clients. Additionally, we only partner with movers who are licensed, insured, and in good standing with the NC Utility Commission.

Are you locally owned?

Yes! We are a woman-owned small business based in the Charlotte area. We are locally owned and operated. We are not part of a larger corporation or a franchise.

Can you provide references?

We would LOVE to – just let us know how many you’d like!

Do you offer customized floor plans?

We do!

Do you help find a solution for unwanted items?

Yes! We will present and implement solutions that may include online auction, sale through social media, estate sales, donation, and other options.

What if I want to pack myself?

We can pack, you can pack, or we all can pack. We are happy to help as much or as little as you’d like. If you do choose to do some packing yourself, keep in mind that both our and the moving company’s insurance only covers what we pack. There is no coverage for items that you pack yourself. If you are in doubt about how to safely pack something, ask us! We are happy to answer questions.

What is the strangest thing you ever come across?

Over the past decade, we’ve handled and packed some pretty interesting things. Some of our most memorable include an original Green Beret, rock collections, lots of baby teeth, rare taxidermy heads, a collection of over 2,000 dolls, and $55,000 in cash!

Why should I use a Move Manager?

Moving is stressful. Really stressful. A Move Manager is there to work alongside you to help alleviate the workload. Their experience ensures that details aren’t forgotten and your move is seamless and smooth.

How do you charge?

We provide a written estimate upfront that outlines what we expect your project will cost. We have an hourly rate based on the number of team members working.